​

Information We Collect

When you use the Wenthall website or place an order, we may collect information that you provide directly to us, including:

• Your name

• Email address

• Billing and delivery address

• Telephone number

• Order and purchase information

• Payment-related information

• Information you provide when contacting customer service

• Reviews, feedback, or other information you voluntarily provide

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type and version, device type, operating system, pages visited, website interactions, approximate technical location, and cookie or similar technology information.

​

How We Use Your Personal Information

We may use your personal information to process and fulfil your orders, arrange payments and deliveries, provide customer service, manage and operate our website, improve our products and services, detect and prevent fraud and security incidents, send marketing communications where permitted by law, comply with legal obligations, and protect our business, customers and website.

​

Lawful Bases for Processing

Where applicable, we process personal information on the following lawful bases:

• Contract: where processing is necessary to provide products or services you have requested.

• Legal obligation: where we are required to process information to comply with applicable laws.

• Legitimate interests: where processing is necessary for legitimate business purposes, provided those interests do not override your rights and freedoms.

• Consent: where you have given consent for a specific purpose, such as certain marketing or non-essential cookies. 
   

Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include payment service providers, delivery and fulfilment providers, product suppliers where necessary to fulfil an order, website hosting and technology providers, customer service providers, analytics providers, advertising and marketing providers where applicable, professional advisers, and government authorities or regulators where legally required.

We do not sell your personal information to third parties.

​

Third-Party Services

Our website and business may use services provided by third parties, including payment processors, website technology providers, analytics services, advertising platforms, delivery providers and fulfilment partners.

These providers may process personal information on our behalf or independently in accordance with their own privacy practices.

Where appropriate, you should review the privacy policies of relevant third-party providers to understand how they process your information.

​

International Data Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place where required, which may include adequacy decisions, contractual protections or other lawful transfer mechanisms.

​

Cookies and Similar Technologies

We may use cookies and similar technologies to operate and secure our website, remember preferences, understand how visitors use our website, improve website performance, measure marketing and advertising effectiveness, and support relevant advertising where applicable.

Some cookies may be essential for the operation of the website, while others may require your consent where required by applicable law.

You may manage certain cookie preferences through available cookie settings or your browser settings.

For more information, please see our Cookie Policy.

​

Marketing Communications

Where permitted by law, we may send you marketing communications about Wenthall products, promotions or services.

Where consent is required, we will only send such communications after obtaining the appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

We will process marketing communications in accordance with applicable direct marketing and data protection laws.

​

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on factors such as the purpose for which the information was collected, our ongoing relationship with you, legal and accounting requirements, tax obligations, fraud prevention and security requirements, and the need to establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete or anonymise it.

​

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable precautions when using the internet, including protecting your account credentials and avoiding sharing sensitive information unnecessarily.
 

Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of certain processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

• Object to direct marketing

These rights are subject to applicable legal conditions and exemptions.

To exercise a right, please contact Wenthall using the customer service contact details available on our website.

We may need to verify your identity before completing certain requests.

​

Children's Privacy

Our website is intended for a general audience.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

​

Fraud Prevention and Security

We may use personal information and technical information to detect, investigate and prevent fraud, abuse, suspicious activity and security threats.

This may include analysing orders, payment information, website activity and other information reasonably necessary to protect Wenthall, our customers and our business.

​

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Wenthall is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When changes are made, the updated version will be published on this page together with the relevant update date.

​

Complaints

If you have concerns about how we handle your personal information, please contact Wenthall first so that we can investigate and attempt to resolve your concern.

If you are located in the United Kingdom and remain dissatisfied, you may also have the right to complain to the Information Commissioner's Office (ICO) or another relevant data protection authority, depending on your circumstances.

​

Contact

If you have any questions about this Privacy Policy or how Wenthall handles personal information, please contact us using the customer service contact details available on our website.

When contacting us about an order or personal information request, please provide relevant details where possible so that we can assist you efficiently.

© 2026 Wenthall. All rights reserved.