Shipping & Delivery policy

Shipping & Delivery

Delivery Areas

Wenthall primarily serves customers in the United Kingdom.

Delivery availability may vary depending on the product, destination and fulfilment arrangements.

If a particular product or destination is unavailable for delivery, this will be communicated where reasonably possible before or during checkout.

Order Processing

Orders are normally processed after payment has been successfully confirmed.

Processing times may vary depending on the product, stock availability, fulfilment location and order volume.

During periods of high demand, promotional campaigns, public holidays or other exceptional circumstances, processing may take longer than usual.

Where available, you will receive confirmation when your order has been dispatched.

Delivery Times

Estimated delivery times will be displayed on the relevant product page, at checkout or through other available delivery information.

Delivery estimates are provided as guidance and may vary depending on the destination, fulfilment location, delivery service and other circumstances.

Factors that may affect delivery times include:

Fulfilment and processing times
Carrier delays
Public holidays
Customs procedures
Severe weather
High order volumes
Transportation or logistical disruptions
Circumstances outside our reasonable control

Where applicable, goods will be delivered without undue delay and generally no later than 30 days after the contract is formed, unless a different period has been agreed or applicable law provides otherwise.

Shipping Costs

Any applicable delivery charges will be displayed before you complete your purchase.

Shipping costs may vary depending on factors such as:

Delivery destination
Product
Delivery method
Package size or weight
Promotional offers

If free delivery is available, the relevant conditions will be displayed on the website or during checkout.

Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after dispatch, and carrier updates may occasionally be delayed.

If tracking information has not updated for an extended period, please contact Wenthall so that we can investigate the situation.

Delivery Delays

Although we work to ensure orders are delivered within the estimated timeframe, delays may occasionally occur.

Delays can result from circumstances such as carrier disruptions, customs procedures, severe weather, public holidays, high delivery volumes or other logistical issues.

If your order is significantly delayed, please contact Wenthall. We will take reasonable steps to investigate the situation and assist you.

Your statutory consumer rights remain unaffected.

International Fulfilment

Some Wenthall products may be dispatched from fulfilment centres located outside the United Kingdom.

Where relevant, information about fulfilment and delivery arrangements may be provided on the product page or during checkout.

International fulfilment may result in additional transit time or customs processing.

Your statutory consumer rights remain unaffected.

Customs, Duties and Taxes

Depending on the destination, shipment and applicable laws, customs duties, import taxes or other charges may apply.

Where required, relevant information will be provided before or during the purchasing process.

Customers are responsible for providing accurate delivery information and cooperating with reasonable customs or delivery requirements.

Wenthall is not responsible for delays caused by incorrect information provided by the customer or customs procedures outside our reasonable control.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

This includes providing the correct:

Full name
Delivery address
Postcode
Flat, apartment or unit information where applicable

If you notice an error in your delivery information, please contact Wenthall as soon as possible.

We cannot guarantee that delivery information can be changed after an order has entered processing.

Where an incorrect address results in additional costs or a failed delivery, responsibility will be assessed according to the circumstances and applicable law.

Missed Deliveries

If you are unavailable when delivery is attempted, the delivery provider may offer options such as re-delivery or collection from a designated location.

Please follow the instructions provided by the delivery provider.

If an order is returned because of repeated failed delivery attempts or incorrect delivery information, please contact Wenthall.

Any additional costs or available remedies will be assessed according to the circumstances and applicable law.

Lost Parcels

If your order appears to have been lost during delivery, please contact Wenthall.

We may contact the relevant delivery provider to investigate the shipment.

If the parcel is confirmed to have been lost and Wenthall is responsible under applicable law, we will provide an appropriate remedy, which may include a replacement or refund.

Damaged Parcels

If your parcel arrives visibly damaged, please contact Wenthall as soon as reasonably possible.

Where appropriate, please provide photographs of the packaging and the product to help us investigate the issue.

If the product itself has been damaged, your rights will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection law.

Safe Place Deliveries

Some delivery providers may allow customers to request delivery to a designated safe place.

If you choose such an option, responsibility for the parcel after delivery will depend on the circumstances, the delivery provider's terms and applicable law.

Where possible, customers should choose a secure delivery location.

Multiple Deliveries

Some orders containing multiple products may be dispatched separately.

This may happen when products are fulfilled from different locations or become available at different times.

You may therefore receive more than one parcel or tracking notification for the same order.

Unless otherwise stated, you will not be charged an additional delivery fee solely because an order is split into multiple shipments.

Delivery Restrictions

Certain products or destinations may be subject to delivery restrictions.

Restrictions may arise due to product characteristics, carrier requirements, geographical limitations, customs requirements or other legal or logistical considerations.

If an order cannot reasonably be delivered to the selected destination, Wenthall may contact you to discuss the available options.

Where an order must be cancelled, any required refund will be provided in accordance with applicable law.

Delivery and Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to limit or exclude your statutory consumer rights.

If goods are not delivered within the agreed timeframe or within the period required by applicable law, you may have additional rights and remedies.

Where a specific delivery deadline was essential to your purchase and this was agreed or communicated as such, different cancellation or refund rights may apply.

Events Outside Our Reasonable Control

Wenthall will not be responsible for delays caused by events outside our reasonable control, where permitted by applicable law.

Such events may include severe weather, natural disasters, strikes, transportation disruptions, government action, customs delays, network failures, major logistical disruptions or other circumstances beyond our reasonable control.

Where appropriate, we will take reasonable steps to minimise the impact of such events and communicate relevant information to affected customers.

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our business, fulfilment arrangements, delivery services or applicable legal requirements.

The latest version will be published on this page together with the relevant update date.

Contact

If you have any questions about shipping, delivery, tracking or an order that has been delayed, please contact Wenthall using the customer service contact details available on our website.

When contacting us, please provide your order number and relevant delivery information where possible.